Johnnie Firari

Posts Tagged ‘Customer’

What do your customers expect from you?

Do you provide great customer service?

Do you go the extra mile?

Do you do all the same things your competition does but better?

So do you have customers?

Things are good when you have customers but if you just have customers, you are doing something wrong. I know you are asking, what are you talking about? Let me explain. Start with just the definition of customer, it means one that buys goods or services. Ok, so I am sure you already knew this. When building your business your “customers” expect you to sell them a good or service. Yes if you meet their expectation they may hire or buy from you again. To succeed, you must create”FANS”. Fans are huge in business, the definition, a person who admires or is enthusiastic about someone or something. Fans want to see you do good and suceed. Think of how much Colts fans cheer for Payton Manning. They buy his jerseys, cheer every time he does something great on the field, fans become concerned if he is hit hard, etc.. I am sure you get the point. Rather in your business you have to turn your customers into your FANS. In doing this your fans will care about your business because they are your FAN!

You may already have some fans of your business and have not even noticed.

Do you have fans of your business? I would love to hear how you created your fans or some stories on how fans have helped your business.

UPDATE!

It has been brought to my attention by the owner of My Car Doc, John Cannon that there is a book about “Raving Fans”. He said it was a good ready and I plan on checking it out for my first time. Below is a link to the book if you want to give it a read.

Hi «First_Name»,

Hope everyone is pumped for another great week. So yes the title reads correctly, this may be my last email I send out to my contact list. It is greatly dependant on your response because I value your opinion and would love to hear your feedback. I have been working really hard to maintain my blog and was thinking that it might be a good idea, just to post directly to my blog and not take up the room in your email box. So what do you think? I look forward to your response and again I value any feedback you can provide. O yea do not forget to check out my latest blog entry at My Blog. Any and all comments are appreciated.

Clip of “My life my story”

I have to say things are really going good both professionally and personally. Cathy Patton, some other coaches and I are opening up our first office September 15! We are launching a new website for Coaching Achievement & Success Network September 4. Click here for a sneak peek and let me know what you think.
My little girl is doing awesome in school and has not been too hard to get up every morning. J My wife and I are looking at some after school activities. My daughter wants to do something with edible insects? Still learning more about the activity but should be interesting. I really do not understand why seeing as she is still scared of bugs… I guess we will see, we are also enrolling her into Girl Scouts. Should be fun!

Thinking about you and your business

I have been thinking more and more about creating a unique experience for my customers.

I have been talking more and more about creating an experience for customers. This could be a really long email but I am going to try and keep it short. So we know we all pay for customer service. As I think on this more and more, I keep searching for away to completely separate customer service from the actual customer’s experience. I know customer service is part of the experience but I truly believe if you, as a business owner can create a unique experience for your customer/FAN, your business will grow outrageously faster. Going to Disney World is an experience, going on a cruise is an experience, and we need to figure a way to create a unique experience for our clients. I am coming closer and closer on finalizing this for my businesses and would be happy to bounce ideas off each other if you would like. For me making it fun and thinking outside the box helped me identify how I will work to create my clients own unique experience.

Sincerely,

Johnnie Firari

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