http://yougonetwork.com/johnnie_firari/2009/08/having-customers-is-wrong/ Wed, 30 Dec 2009 03:50:06 +0000 hourly 1 http://wordpress.org/?v=3.1 http://yougonetwork.com/johnnie_firari/2009/08/having-customers-is-wrong/comment-page-1/#comment-10 Leah Barr Wed, 23 Sep 2009 12:10:24 +0000 http://yougonetwork.com/johnnie_firari/?p=65#comment-10 I have that book, and I would definitely recommend it to anyone & everyone! This is what I say and try to live by every day -- and it never fails to burn my biscuits when a company focuses on marketing before raving-fan-based customer service. You can't *have* one work well without the other! I have that book, and I would definitely recommend it to anyone & everyone! This is what I say and try to live by every day — and it never fails to burn my biscuits when a company focuses on marketing before raving-fan-based customer service. You can't *have* one work well without the other!

]]> http://yougonetwork.com/johnnie_firari/2009/08/having-customers-is-wrong/comment-page-1/#comment-8 Jim Sat, 12 Sep 2009 01:59:58 +0000 http://yougonetwork.com/johnnie_firari/?p=65#comment-8 Great article Johnnie, Since I have read it, I have been hearing a lot of people use it in the place of customers. I guess I would like to have a lot of fans out there. Pass it on! Great article Johnnie, Since I have read it, I have been hearing a lot of people use it in the place of customers. I guess I would like to have a lot of fans out there. Pass it on!

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